Changing Receipt Printer Paper in the Pax A920 Pro

Terminal Model: A920, A920 Pro
Paper Type: Thermal paper roll, 2 1/4” wide (approx. 1-1/2” diameter).
Recommended Vendor:

Changing the receipt printer paper on the Pax A920 and A920 Pro is very easy. Please follow the instructions below. You can use receipt paper purchased from any third-party, paper provider. Make sure the receipt paper is thermal paper and is 2 1/4” wide. The roll can be approximately 50 feet long depending on paper thickness. The paper roll outer diameter is 40mm. The receipt printer can print at 40 lines/sec.

Open the paper compartment by turning over the terminal and opening the back cover door.

Insert the paper roll into the paper compartment with the paper flap coming from the back and up over the cutting blade.

Let the paper loosely lay on top of the cutting blade and then close the paper compartment.

Tear off any extra paper that is sticking out and the receipt printer is now reader to print.


To view additional tutorials related to your payment terminal please go to Knowledgebase > Payment Terminals.

Thank you for using Website Express merchant services for your online or in-store payment processing, please let us know if you need any additional help.

  • Pax, A920, A920 Pro
  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Connect Ethernet Internet Access to the Pax A80 Terminal

Terminal Model: A80 You can connect internet access to the terminal through a wired Ethernet...

Connect the Pax SP30 Pinpad to the A80 Terminal

Terminal Model: A80Pinpad Model: SP30 The A80 can utilize a customer-facing pinpad. See the...

Changing Receipt Printer Paper in the Pax A80

Terminal Model: A80Paper Type: Thermal paper roll, 2 1/4” wide (approx. 1-1/2”...

Connect the Ingenico Move5000 Terminal to WiFi Internet Access

Terminal Model: Ingenico Move/5000 The Ingenico Move/5000 terminal can connect to the internet...

Closing the Daily Batch on the Pax Terminal

Terminal Models: A80, A920, A920 Pro, A60 IMPORTANT: You must close out the credit card batch at...